Philippine Institute of Traditional and Alternative Health Care
Committee on Anti‑Red Tape
Bawal ang red tape sa PITAHC. The CART keeps our services fast, transparent, and courteous — and it answers to you. Here are the people behind it and how to reach them.
- R.A. No. 11032 · Ease of Doing Business Act
- ARTA MC No. 2020‑07, as amended by MC No. 2023‑08
What the committee does
Every agency covered by R.A. No. 11032 is required to maintain a CART. At PITAHC, it is responsible for four things:
Citizen’s Charter
Keeps PITAHC’s services, requirements, fees, and processing times published, reviewed, and updated every year.
Client Satisfaction Measurement
Runs the harmonized CSM survey after transactions and submits the results to ARTA every year.
Complaints & public assistance
Receives and acts on reports of red tape, fixing, discourtesy, and violations of the Citizen’s Charter.
Processing‑time compliance
Monitors the 3‑7‑20 working‑day limits for simple, complex, and highly technical transactions, and the zero‑backlog rule.
CART member directory
Contact any member directly. Directory as submitted to the Anti‑Red Tape Authority.
Leadership & Secretariat
Members
No members match your search.
Advocacy materials
Look for these at our offices. Tap a poster to view it in full.
Experienced red tape? Report it.
Long queues, fixers, cut‑off systems, noon‑break closures, or steps not in the Citizen’s Charter are prohibited under R.A. No. 11032. Reports may be filed with PITAHC or directly with ARTA.
With PITAHC
- Reach the CART Secretariat or our Records & Public Assistance desk — see the directory above.
- Email contact@pitahc.gov.ph or call (02) 8282-5193 / 8282-5194 loc. 308.
- Visit us at Matapang St., East Avenue, Brgy. Central, Diliman, Quezon City.
With the Anti‑Red Tape Authority
- Email complaints@arta.gov.ph
- Call the ARTA hotline 1‑2782 (1‑ARTA) or the 8888 Citizens’ Complaint Hotline.
- File through the eCMS on the eGovPH app, or visit arta.gov.ph.
Bago ka umalis — please answer the Client Satisfaction Measurement (CSM) form after your transaction. Your feedback is reported to ARTA and shapes better service for everyone.